North American Van Lines Review
Local, long-distance, and international moving servicesFree furniture assembly & satellite tracking feature
Free Satellite tracking feature
Packing and unpacking services are available
Storage services available
Pros & Cons
- Over 80 years of experience
- Free furniture assembly
- Free online quote estimate
- Free satellite tracking feature
- Offers all the services necessary for a move
- Pricey service
- Strict cancellation policy
Services & Pricing
North American offers local, interstate, cross-country, and international moving services. It also provides corporate relocation services for companies and employees.
The company provides a vehicle transportation service. Regarding other heavier items such as pianos and hot tubs, you can consult with one of North American’s relocation agents to discuss the available options.
To stay updated on the whereabouts of your belongings, North American provides you with a free tracking feature.
The household moving services provided by North American include an array of free and paid options you can choose from depending on your needs and budget: full-service packing, packing of fragile items, loading and unloading, furniture and appliances assembly, and installation, shuffle service, and short and long-term storage.
The company also provides you with a packing assistance service if you choose to pack on your own.
When it comes to insurance coverage, North American offers two options:
The first one is basic liability coverage, which is included in your move free of charge. This plan ensures that the company will pay you $0.60 per pound per damaged or lost item.
The second option is Full maximum value protection. This plan allows you to have items of yours that were damaged or lost during the move repaired or replaced. You can also request a cash refund for the concerned items.
You can get a quote estimate online. Nonetheless, to get your final quote, you need to schedule an in-home estimate with a relocation agent. To comply with social distancing measures, in-house estimates are currently done through video calls and online means.
When calculating your move’s price, weight and distance are considered. Every move is different, so it is crucial to get a quote estimate before deciding.
North American offers you three forms of price estimates: bottom-line pricing, not-to-exceed pricing, and customized pricing. The first option is the guaranteed price provided by the company according to your quote estimate. As its name suggests, the second option is the maximum price you might pay for a move. The third and last option includes both a guaranteed price and costs of services that you may choose to add. You can request these quotes from one of North American’s relocation specialists.
The different services offered by North American such as packing and unpacking, storage, shuffle, etc., can add to the price of your move. Make sure to discuss your quote in detail with a relocation agent.
North American requires you to pay a deposit on your move. The deposit price varies according to the type of move you choose and can cost 10% to 50% of your quote. To get your deposit back, you need to cancel your move at least seven business days before the planned moving date.
North American is on the pricier side when it comes to moving services. With over 80 years of experience and an extensive list of services, the company covers anything you may need during your move. This quality of service thus comes at a higher price.
Overview
North American is a moving company that offers local, long-distance, and international moving services.
With more than 500 agent locations all over the U.S. and over 80 years of experience, North American provides an array of services to facilitate your moving, such as loading and unloading, furniture assembly options, packing and unpacking services, and in-transit storage services.
You can get a free quote on the website or call an agent to discuss your moving details.
How Does It Work?
To start your moving process, you need first to get an online quote. This quote provides you with an estimate of the price you’ll be paying for your move. It is nonetheless not final.
To get a more accurate quote, you need to schedule an in-home estimation with a relocation agent (currently done online only).
North American suggests you start contacting relocation agents ideally six weeks before your desired move date.
After you’ve decided on moving with North American, you can start planning the different aspects of your move with one of their agents.
You may be required to provide the movers with a “load spread” to help them plan their work. A load spread refers to the number of consecutive days on which the movers can load your belongings.
North American will inform you of the time they’ll be coming at least 24 hours before the move day.
You can track your belongings and access an arrival time estimate through North American’s satellite tracking option during the move.
Convenience
North American provides you with all the necessary services for an easy, hassle-free move. You can customize your moving experience according to your needs and budget by choosing from the different features offered by the company.
The service offers short and long-term storage options if you need a place to keep your belongings before moving to your new location.
North American also offers you the possibility to save time on otherwise time-consuming tasks like packing, cleaning packing materials waste, unpacking, unloading, etc. Nonetheless, these options are not free of charge, so make sure to discuss them with your move manager.
On the day of the move, you must have your home ready for the staff to facilitate loading. Remove any items that may cause the staff to trip or slip (like small carpets and rugs) and organize your belongings so that they’re easily transportable.
In case of any last-minute changes, make sure to inform your driver or customer service as soon as possible.
Extra Services & Special Features
North American allows you to track your belongings in real-time through its satellite tracking feature.
You can also benefit from a quote on your moving price online and for free.
Your move with North American also includes furniture disassembly and reassembly services.
In addition to these features, North American offers various other paid services that can facilitate your moving, such as moving supplies specific for each type of item, packing and unpacking services, and long and short-term storage.
In case you need help getting to your new location, North American also provides a shuttle service.
Customer Support
You can contact North American customer support via email or phone call during weekdays and on weekends on regular working hours.
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24/7 Help & Support
24/7 support is available -
Phone Support
You can call North American support every day of the week during regular working hours -
Email
You can contact North American support via email -
Video Tutorials
There are videos available in the corporate moving section -
FAQ
An FAQ section is available where you can find answers to many different questions -
Community Forum
There is no community forum available. Nonetheless, there are links to the company’s Facebook, Twitter, and LinkedIn accounts -
Blog
A blog is available offering helpful information
Final Word
North American is a moving company with over 80 years of experience in the field. It provides local, long-distance, and international moving services, as well as corporate relocation services.
To help you get an idea of the price of your move, North American provides you with the possibility of getting a quote estimate online, free of charge. Nonetheless, this quote is only approximative, and an in-house estimate by a relocation agent is necessary to get the final price (currently done online due to Covid-19).
The services offered by North American include a free real-time satellite tracking feature and free reassembly and disassembly of your furniture.
On top of that, North American also offers paid options that can help you with your move, like packing and unpacking services, short and long-term storage, and shuttle services.