U-Pack Review
Low rates for long-distance movesQuick transit times, 2-5 business days average
Pay only for the space you use
No paying out-of-pocket for fuel
No driving involved
Pros & Cons
- Zero- hidden-charges guarantee.
- No driving required.
- Extensive Coverage Area.
- Often less expensive when compared with full-service movers.
- Lots of great tips to make packing, loading, and unloading less hassling.
- Inter-state and short-distance moves unavailable.
- Late cancellation of reservation attracts a cancellation fee.
Services & Pricing
U-pack is a long-distance moving company. By the way, for a move to qualify as long-distance, the journey must be interstate, and the distance of your new home from your old house needs to be over 100 miles. Put succinctly, they do not cater to local or short-distance moves. This is undoubtedly one of the most significant drawbacks to their offer. But it’s probably also the reason they can provide excellent moving service for long-distance transitions.
This moving company is also primarily a self-move one. For clarity, “self-move” means that you get to do the packing and loading yourself while the company takes care of truck driving and transportation. Speaking of transportation, they offer two options for item movement: Trucks and their proprietary ReloCubes®– metal containers that are big enough to contain everything in one large room.
ReloCubes dimension: 6’3 x 7 x 8’4
Being a self-move company also implies that they make no direct provision for moving specialty items such as pianos, boats, or antiques. However, they can help clients hire third-party moving professionals to help with that. The added cost is on you, of course.
U-Pack’s pricing model is one of its primary uniqueness. U-Pack’s prices are determined by the space your belongings take up in the truck, aka linear footage. This pricing plan helps ensure that you keep costs at a minimum, unlike other companies that calculate your costs based on the number of containers you use—which means you’ll probably be paying for lots of unused space—or others that charge you based on the weight of the loads being transferred.
Yes! You are right to be concerned about how you’d figure out how much space you use. U-pack anticipated this and provided an easy video guide to help determine your linear footage. You can find this video on its website or YouTube channel. That said, U-pack groups its services under six unique but similar moving packages, namely,
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Military Moving
This service is designed for military members who are moving to a new duty station. U-pack offers a $50 discount to both retired and existing service members (discount code MIL50). With this discount, not only do you save yourself from the troubles of driving a truck for long hours, but you may also be able to pocket some of your PPM reimbursement.
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Cross Country Moving
Long-distance moves are U-pack’s specialty. While most moving companies could take up to two weeks to deliver your belongings, this company’s average delivery time is 2-5 business days—an excellent choice for cross-country moves.
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Senior Moving
Focuses on catering to the needs of the elders who may need extra support when moving to a new, and probably smaller, home. The service includes providing reliable moving labor services so that neither you nor your loved ones have to deal with the physical burden that typically accompanies relocations.
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Student Moving
Moving to campus doesn’t have to be a backbreaking exercise. U-pack helps takes the stress off. That way, you can focus on soaking in the college experience right from the gate. Plus, you’ll find practical tips on their website that will help make your relocation smooth and easy.
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Job Relocation
Whether you’ve been transferred from your current job or you’re starting a new job at a new location, speed —ensuring that you get all moved up and ready to begin work in time— is essential. It’s equally important that you’re able to keep costs low while you’re at it. This service meets all of those needs.
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Small Moves
U-Pack’s unique pricing system helps ensure that you don’t have to pay much for a small move. While Truck-rental might seem to be the more affordable option, there’s an inherent challenge associated with it: you still shoulder the cumbersome burden of driving the truck. Plus, you have extra fees—fuel costs, taxes, moving tools rental, and whatnots— to worry about. Those could easily offset costs far above your initial quote. This U-pack service is designed to help you unburden.
How to Get a Quote
To get a quote, you can either use the free quote tool available on the U-pack site or put a call through to their moving consultants. They’ll provide you an estimate based on an approximation of how much space your items will take up.
Not to worry, if your items end up taking less (or more) truck space, your price will be adjusted accordingly, based on the flat per-foot rate stated in the initial quote.
Here’s one fantastic benefit that comes with using this mover. With U-pack, hidden fees such as road tolls, fuel, driver fees, or taxes are a non-issue. Just prepare a place for the truck to park upon arrival at your old and new home. Also, you’re not required to make a down payment. You get to pay only when your items are in transit.
U-pack certainly scores maximum points for affordability and price transparency.
* The quotes provided below are for a 1- room move and over 450-mile travel distance, except for senior moving, where the quote provided is for a 3-room home move.
Overview
If you’re making a long-distance move, U-pack might be the moving company you’re looking for. U-pack was founded in 1997 and has since helped moved over a million families. Its coverage area extends beyond the 50 states to Canada and Puerto Rico. This review explains why they may be your perfect solution.
How Does It Work?
First, reserve a booking via the U-pack site, chat, or phone call. Then sit back and expect the company to deliver an empty trailer or a ReloCube® metal container(s) to your home on the agreed day, depending on your request.
Afterward, you’ll be given three days to load up the truck or container and lock it up with your padlocks. U-pack, then picks up the container, drives it to your new home, and gives you another three days to unload before they return for a pickup.
Convenience
Frankly, U-pack already saves you from a great deal of stress by taking care of driving. Still, if packing, loading, or unloading is too much work for you, perhaps because you’re a senior or for any reason at all, they’ll connect you with a moving crew to handle that for you. And you could still end up spending less than if you used a full-service mover, even with this additional expense.
Extra Services & Special Features
U-pack has quite a lot going for them as far as special features are concerned. There’s the fact that they help arrange labor assistance for the loading and unloading. More so, if you need your items to arrive fast and at a particular date, you can add a U-pack Guarantee. This service, however, attracts additional charges.
Finally, on the moving resources section of the U-pack site, you will find helpful tips, including a moving checklist and packing and loading tips. Those resources are sure to make your packing less demanding.
Customer Support
U-Pack’s customer service can be reached via phone between 7 a.m.-7 p.m. CST on weekdays and 9 a.m.-4 p.m. CST on Saturdays. You can also tweet at them, send a Facebook message or email during the said hours and expect an average 24-hour maximum response time on messages sent. Besides this, the company boasts lots of helpful resources—blog articles, tutorial videos, a FAQ section—to help make your transition process more manageable.
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Phone Support
You can reach U-pack's customer service through during regular business hours. -
Email
You can expect 24 hours response time to emails sent to the company during business hours, except during weekends or holidays. -
Video Tutorials
Find helpful tutorial videos on the company’s website and official YouTube page. -
FAQ
Find answers to commonly asked questions on the company’s extensive FAQ page. -
Blog
Lots of helpful posts on interesting topics and questions you didn’t know you had.
Final Word
A long-distance move can be hassling and expensive. U-Pack’s entire goal is to ensure that your long-distance moves are quick, convenient, and affordable. And droves of satisfied clients say they’re living up to that ideal. U-pack is reputed to be low cost and fast, compared with many full-service and truck-rental options, thanks to a nationwide network of 200+ strategically located service centers and a decent Customer Service team.
Sadly, U-pack doesn’t cater to local moves. Still, they are a solid option for long-distance transitions. If you’re moving interstate and over a distance above 100 miles, be sure to request a quote from them. Or in U-pack speak, “if you’re moving far, move with U-Pack.”